Before placing an order for Standard Delivery, you must call Universal Casket Company directly at 866-458-2800, or your order will not processed. (This customer service number is staffed by qualified representatives who will be able to answer any product, shipping and delivery questions.) Standard Delivery orders must be placed by 11 a.m. Eastern Time. A casket ordered for standard delivery will arrive by 5 p.m. (your local time) within three business days (Monday –Friday, excluding holidays). For example: if an order is placed on Monday by 11 a.m. EST, the casket will be delivered on Wednesday by 5 p.m. (your local time); however, if the order is placed on Monday at 11:01 a.m., EST, the casket will deliver by Thursday. Standard delivery times may vary in certain areas.
It is the purchaser's responsibility to notify the funeral home of your order within 1 business day.
Currently, caskets can only be purchased from and shipped to addresses in the following states:
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin and Wyoming.
Your bill to and ship to addresses must both be in the list of states above for your order to be valid.
Choosing a casket is a very personal and important decision. Families should choose a casket based on their own preferences and the personality of their loved one. We believe we offer a selection that will allow everyone to find something appropriate.
The Universal Casket Company has been serving the funeral industry for over 55 years. They manufacture according to premium standards and features that meet or exceed caskets typically sold in funeral homes. Universal Casket is devoted to quality assurance and complete satisfaction for your peace of mind.
A casket ordered on Costco.com will be delivered within three business days (Monday through Friday, excluding holidays) from the date the order is placed (for exceptions see below) . If your order is placed by 11:00 a.m., Eastern Time, that is considered as one business day. Standard orders will be delivered by 5:00 p.m. (your local time) on scheduled delivery date. For example, for an order placed on Monday at 11:00 a.m. EST, the casket will be delivered by Wednesday, however if the order is placed on Monday at 11:01 a.m. EST, the casket will deliver by Thursday.
Additionally, Acts of God, weather-related conditions, and states of emergencies can delay delivery beyond the stated delivery parameters.
To facilitate delivery, Costco will provide your bill-to name, phone number, name of the deceased, and name of the mortuary to Universal Casket Company.
Universal Casket Company delivers during normal business hours. You do not have to be present at the time of delivery. If the casket is being delivered to another location, the carrier will call for a delivery appointment and someone must be present to accept delivery.
All purchases are subject to credit card authorization before your order is valid.
As this may be a time sensitive purchase, please take the appropriate steps when you order by calling your bank to verify credit limit and make sure authorization goes through. Please double-check your information for accuracy. Credit Card holds or declines can delay your order beyond the stated delivery parameters above. Your credit card will be charged when the item ships.
FOR CALIFORNIA RESIDENTS: THE SELLER IS NOT A FUNERAL DIRECTOR AND IS NOT LICENSED BY THE DEPARTMENT OF CONSUMER AFFAIRS, AND MAY NOT OFFER OR PERFORM FUNERAL SERVICES. STATE AND FEDERAL LAWS PROHIBIT A FUNERAL DIRECTOR FROM CHARGING HANDLING FEES FOR A CASKET SUPPLIED BY ANOTHER PARTY. THE MONEYS RECEIVED BY THE SELLER FOR THE PURCHASE OF A CASKET ARE NOT SUBJECT TO STATE LAW GOVERNING MONEY HELD IN TRUST. THE SELLER IS NOT BOUND BY STATE LAWS OR REGULATIONS THAT GOVERN FUNERAL HOMES AND CEMETERIES. THE PURCHASER ENTERS THIS AGREEMENT AT HIS OR HER OWN RISK. FOR MORE INFORMATION, CONTACT THE OFFICE OF THE DISTRICT ATTORNEY IN YOUR COUNTY.
Costco.com will only accept a return of a casket due to freight or cosmetic damage from shipping. Please call 1-800-955-2292 for a return authorization. Caskets cannot be returned to Costco warehouses.