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INSTALLS Inc, LLC On-stand Installation Services

$89.99
Shipping & Handling Included
Basic On-stand Set-up | Item #126032
Rating
3.4 out of 5
  • Product Details

    At this time this service cannot be provided in the following states: Puerto Rico, Hawaii, and Alaska.

    Have your TV professionally installed by experienced, knowledgeable technicians (residential installations only). To receive a High Definition TV picture, you must have the proper HD source and cables prior to setting up an appointment. Cables may be purchased on Costco.com or select Costco warehouses. Additional charges may apply for extra labor and equipment.

    This installation includes recycling of 1 existing television. This service does not cover recycling of a DLP, Rear Projection, and or Console TV.

    Contact Installs directly if you have questions about the service or need to change an appointment.  Call 1-866-504-4868 Monday – Friday 9:00 a.m. to 10:00 p.m. Eastern time (excluding holidays).

    Service does include:

    • On-stand set-up: Secure TV to manufacturer-supplied stand
    • Home theater set-up: Connect TV to new and existing components: DVD, DVR, VCR, game console or audio components
    • Program remotes: Up to two non-learning universal remotes
    • Recycle old TV: restrictions and fees may apply
    • Educational demonstration of the basic TV functions (up to 20 minutes)
    • 90-day labor warranty

    Service does not include:
    • Assembly of entertainment center
    • Wall mounting of TV
    • Mounting of speakers or in-wall wire concealment
    • Programming learning-style remote controls (PC required)
  • Specifications

    • Brand: Installs
  • Shipping & Terms
    Delivery is not available to Puerto Rico, Alaska or Hawaii.

    After placing your order you will be contacted by the installer to schedule an appointment. At that time the installer will go over a pre-installation site survey and the install procedure to determine if there are any additional expectations that would lead to additional fees to be paid by the customer prior to beginning the installation.

    Prior to TV setup, you must have the TV, TV stand and necessary cables.

    Installers will not install satellite dishes, or run video feeds from other rooms.

    Appointment times are based on a 4-hour window for the installer to arrive.

    If you need to change your appointment, please contact the installer or call INSTALLS inc, LLC at 1-800-344-4856.

  • Returns/Warranty
    Membership: We will refund your membership fee in full at any time if you are dissatisfied.

    Merchandise: We guarantee your satisfaction on every product we sell with a full refund. The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, touch screen tablets, MP3 players and cellular phones.

    How to Return: For an immediate refund (including shipping and handling), simply return your purchase at any one of our Costco warehouses worldwide. If you are unable to return your order at one of our warehouses, please email customer service or call our customer service center at 1-800-955-2292 for assistance. To expedite the processing of your return, please reference your order number.

    If you request an item be picked up for return, the item must be packaged and available for pick up in the same manner as it was delivered.
    If your order was delivered "curb side", it will need to be available for curb side pick up.
    If the item arrived to you in a box, it will need to be in a box at the time of pick up.

    For information or a written copy of the manufacturer's warranty, please contact us at: warranty@contactcostco.com.
  • Reviews (17)
    RatedOverall Rating
    3.4 out of 5
    3.4 out of 5
    (out of 17 reviews)
    11 of 17(65%)customers would recommend this product to a friend.
    Summary of Customer Ratings & Reviews
    RatedOverall Rating
    3.4 out of 5
    3.4 out of 5
    (out of 17 reviews)
    11 of 17(65%)customers would recommend this product to a friend.
    Product Reviews
    1 2 next>>
    Rating
    3 out of 5
    3 out of 5
    ddduck
    Location:San diego Ca.
    Date:July 23, 2014
    Some Problems
    Pros: on time and good install.
    Cons: would not remove old set and packaging.
    "After 4 phone calls (aprox 45 min on hold)I was able to schedule an appointment. Installer arrived as scheduled and did a good job with the install and explaining the functions. However, he refused to remove the old TV and was very reluctant to remove the packaging both of which were part of the service that I paid for."
    Rating
    5 out of 5
    5 out of 5
    DukeofEarl
    Location:Madison, WI
    Date:April 1, 2014
    Well worth it!
    Pros: beats trying to figure it out yourself
    Cons: none
    Model Number: 40" Smart Vizio and 32" Smart Vizio
    "Had two new TV's installed. Two techs arrived on time. Installed and set up both sets quickly and took away old TV's. They were courteous and efficient."
    1 of 1 people found this review helpful.
    Rating
    5 out of 5
    5 out of 5
    senore
    Location:Boca Raton, Florida
    Date:March 26, 2014
    Great product
    Pros: great new features
    Cons: too complicated without without proper explanation
    Model Number: UN60F7050AFXZA
    "I recently purchased Samsung 60" Smart, hd, 3-d TV with the 5 year service contract. I had it installed by Costco recommended installers. However, this equipment is so complicated that the installers had little time to do any explaining. It would be great for both Samsung and Costco to include special technology classes or small group sessions for new customers of this type of complicated TV. After all, what satisfaction does the custormer really get if nobody is around to teach the extra functions of this new technology?"
    Rating
    5 out of 5
    5 out of 5
    superbowlready
    Location:Petaluma, CA
    Date:February 1, 2014
    Worth the money
    Pros: simple
    "Would recommend this if you don't enjoy setting these things up on your own. All of our questions were answered, the remotes programmed, wiring was hidden, etc."
    1 of 1 people found this review helpful.
    1 2 next>>
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